FREE EXPRESS SHIPPING ORDERS $55+

FAQ's

Welcome to the M.L.A. support page. We endeavour to answer any questions or queries you may have. If you can’t find the answer you’re looking for, please feel free to reach out to us directly. 

General FAQs

Applying your magnetic lashes is as easy 1,2,3…

  1. Apply the magnetic eyeliner. Make sure to apply at least 2 coats. (shake the bottle before use)
  2. Allow eyeliner to semi-dry.
  3. Use the applicator tweezers to gently hold the lashes’ & line the lashes up with the eyeliner. (you may need to trim lashes to fit) 

Now you’re ready to enjoy beautiful lashes all day long! Lashes should last for 8-12 hrs. *If you want to apply mascara or curl them make sure to do so beforehand*

With proper care, your Forever Allure magnetic lashes should last for about 25-30 uses. 

Caring for your new magnetic lashes is easy. Simply use makeup remover on a cotton bud to remove the magnetic liner, before placing your lashes back into their protective case.

The magnetic component in our magnetic liner are iron oxides. Iron oxides are commonly found in many cosmetic products (eye shadows & other eyeliners) and are perfectly safe to apply.

All of our lashes are handmade from high-quality faux mink & faux silk. They are vegan & cruelty-free. 

Absolutely, all lashes usually are a little bigger than needed so you can trim to size. Just ensure that you use very sharp scissors & make sure you don’t cut off any of the magnets.

Yes you can, but we recommend that you apply your mascara before applying the magnetic liner & lashes. This will help ensure that your magnetic lashes last longer.

We don’t recommend swimming with your magnetic lashes on. Whilst our eyeliner is waterproof, the viscosity of water will likely cause the eyelashes to loosen. The chlorine found in pools will also reduce the life of your lashes. 

Shipping & Returns

If you spend over $55 then you will receive FREE express shipping on your order.

Any purchase under $55 will incur a $7.95 shipping fee.

Shipping for standard orders typically takes 5-10 business days.

If you have any feedback or issues regarding our products please contact us directly through Facebook Messenger or email us at:

 contact@magneticlashesaustralia.com.au 

We endeavour to respond back to you as soon as we can.

Customer satisfaction is our main focus. If for whatever reason you are dissatisfied with your lashes then we will issue a full refund (minus the cost of postage) upon return of your product/s.

The cost of the return shipping is the responsibility of the customer. Once we receive the returned product we will immediately process your refund. Please allow up to 10 business days for payment to go through.

Congratulations!

Well Done,
You Did It!

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